Top 5 Features Every Remote Access Tool Needs (And How RemoteToPC Delivers)

Finding the correct remote access software in 2025 is tough. Companies recognize that they require safe remote computer access, consistent performance, and affordable pricing — yet most products don’t deliver. A few have poor security, some charge too much for per-device licenses, and far too many overlook vital features such as monitoring or real-time support.

More than 70% of IT staff today trust remote access solutions on a daily basis, with MSPs and SMBs at the forefront, based on industry reports. However, most claim their existing tools are too costly, too complicated, or lack proactive support features they require.

That’s why understanding the must-have features in remote access software is critical before making a decision. In this article, we’ll break down the 5 features every remote desktop solution should include — and highlight how RemoteToPC delivers them all in one affordable, all-in-one remote access and monitoring platform.

Strong Security & Data Protection

The key attribute of any remote access solution is security. Cyberattacks are more sophisticated than ever in 2025, and remote desktop systems are frequently prime targets. Without adequate defenses, companies can lose data, encounter compliance issues, and experience disruptions to their work.

Any secure remote access solution should feature:

• TLS/SSL encryption to protect data in transit
• Two-factor authentication (2FA) to discourage logins by unauthorized users
• Role-based access controls to restrict access to sensitive infrastructure

These aren’t mere “nice-to-have” functionalities — they’re a requirement for any company where compliance, security, and data protection are requirements, not options.

This is where RemoteToPC shines. Based on enterprise-level security, it provides secure remote access without introducing unwanted complexity, so IT admins and MSPs know every connection is secure.

Unattended Remote Access

IT support staff and managed service providers (MSPs) will love being able to remotely connect to machines without needing user intervention. Unattended remote access software guarantees that technicians are able to update, resolve issues, or maintain servers even when workers are not online.

Why it matters:

• Saves time on off-hours maintenance and patching
• Reduces reliance on end users’ availability
• Allows for quicker remote IT support for critical fixes

Without this ability, IT staff have to schedule around users, which delays and wastes productivity.

RemoteToPC provides real unattended remote access, allowing technicians to connect at any time, anywhere. This places it among the best remote desktop software tools for organizations requiring round-the-clock support.

Immediate On-Demand Support (Remote Rescue)

When critical IT issues arise, every moment counts. Companies require a remote rescue software feature that lets technologists initiate support sessions immediately — even if the end user has not pre-installed anything.

Why it matters:

• Reduces downtime by supporting real-time remote IT assistance
• Avoids frustration for non-technical end users
• Aids IT professionals in resolving tickets in a timely manner and boosting satisfaction

Most traditional remote access solutions fail in this area, needing pre-installed agents or cumbersome configuration procedures before a session may even be initiated.

With RemoteToPC’s new Remote Rescue functionality, on-demand assistance is easy and immediate. RemoteToPC allows experts to immediately enter into a session with no need for installation, offering uninterrupted, unattended remote support when the user needs it most.

Integrated Monitoring & Proactive Alerts

Remote access is more than just logging on to a computer — it’s about maintaining systems in good health before issues arise. That’s why top-tier remote access solutions have integrated remote monitoring and management (RMM) capabilities.

Why it matters:

• Monitors CPU, memory, and disk space in real time
• Monitors server uptime to avoid surprise downtime
• Sends proactive alerts so IT staff can repair issues before they affect end users

Without monitoring integrated, IT staff are stuck responding to issues after they have happened — usually resulting in downtime, lost productivity, and angry clients.

RemoteToPC has monitoring & alerts integrated into its core platform. That is, companies do not have to incur additional costs for standalone RMM tools, providing both secure remote access & proactive system monitoring in one product for MSPs & IT staff.

Low-Cost & Scalable Pricing Model

Even the most packed remote access software is worthless if its pricing model is not viable. Most legacy vendors continue to offer per-device licensing costs, which become prohibitively pricey for IT groups and MSPs controlling hundreds of systems.

Why it matters:

• Maintains predictable costs as companies scale
• Avoids excessive spending on devices that infrequently require remote access
• Allows smaller teams and SMBs to benefit from enterprise-class tools without blowing their budget

RemoteToPC operates a clear, per-technician pricing strategy with no additional fees. This renders it one of the least expensive remote access solutions, providing unattended remote access, monitoring, and Remote Rescue in one package that will grow with your business — not against it.

How RemoteToPC Brings It All Together

RemoteToPC doesn’t simply check the five essential feature boxes — it does more to provide IT organizations, MSPs, and companies with all they require in one platform.

• Designed for MSPs & IT Teams – Manage multiple clients and technicians from one unified dashboard, streamlining daily operations.
• Simple, Lightweight Setup – Deploy quickly on Windows servers, desktops, and remote PCs without the heavy overhead common in legacy tools.
• All-in-One Platform – By combining remote access, monitoring, Remote Rescue, and security, RemoteToPC eliminates the need for multiple costly tools.

The result is a secure remote access solution that balances power with simplicity, making it ideal for MSPs, SMBs, and enterprises that want scalability without complexity.

Customer Feedback

RemoteToPC has already helped IT teams, MSPs, and businesses simplify remote support while cutting costs.

Here’s what users highlight the most:

“ Your product works very well across external VPN providers and has provided us (a small organization) the ability to do remotely access our computer systems…what used to be very very expensive.. Thank you.”

Bill Little, President and CEO of Clearly Conscious

“We really enjoy using RemoteToPC and their support is excellent. It’s an essential part of our business being able to remotely support our customers. Switching to RemoteToPC saved us thousands of dollars each year. We recommend RemoteToPC to all our customers who need a remote access solution for their business.”

Jeff Rose, Owner, PC Tech Inc.

“We’ve delivered computer services for over 35 years and have used at one time or another most of the software systems that enable remote access to personal computers. What’s important to us is easy use, full features and reliability both in the software and those who provide that software.”

Alan Schaff, A G Schaaf and Associates

RemoteToPC also provides detailed competitor comparison charts on its website, showing why it stands out as a more secure, affordable, and complete remote access solution.

Final Takeaway

In 2025, businesses can’t afford to compromise when it comes to remote access. The right software should deliver security, reliability, proactive monitoring, and cost efficiency — all while being easy to deploy and scale.

RemoteToPC brings these essentials together in one platform, giving IT teams, MSPs, and growing businesses the tools to deliver faster support, safeguard data, and keep systems running smoothly.

👉 Ready to explore a solution built for today’s remote IT demands? Learn more at RemoteToPC.com.