As 2010 comes to an end I have a lot to be thankful for. As a business that’s taken on more than 150 new enterprise software clients in the last 24 months, I’m especially grateful for the big effort our support teams at TempWorks have put in to not just keep up but to make great customer support our brand.
This can be tough to do because the needs of the temporary worker are so great. The ability to get them their pay rapidly and correctly is a matter of eating or not eating for many of them. And for some, as this note shows (customer name and some details obscured by me), it’s a matter of Chistmas or no Christmas:
I just wanted to let you guys know that Ray and the team at TW have really turned the corner in Customer Service. For example…last Tuesday we had an associate come in to cancel her direct deposit because her boyfriend had taken all of her money in their joint account. Because it was a short payroll week her pay was already in transmission mode. Ray somehow stopped all of that and was able to get her a live check so that she and her baby could have some sort of Christmas. We really appreciate the extra effort this took and it made our associate feel like we really cared about her situation.
Thanks Ray, Mel and the entire support team.